FREQUENTLY ASKED QUESTIONS

V Shred®, the world’s fastest-growing online transformation platform, has taken another step to giving users everything they need for their personal journey to becoming the best version of themselves: workouts, motivation, community support, nutritional supplements, and now, premium activewear. If you can't find the answer you're looking for below please reach out to our world-class customer service team here.

PRODUCT QUESTIONS

Everything and anything you need to know about our V Shred® activewear products. Scroll down to find the product you have questions about.

SEAMLESS FLEX & ESSENTIAL LEGGING

While both leggings are sure to satisfy your lifestyle needs, there are small differences in each.

Our Seamless Flex Legging is your go-to performance legging! It is made up of a seamless design, sure to keep you locked in and comfortable enough for an intense or low-impact workout. You can be sure this legging will form to hug and fit your body perfectly. It’s high-waist compression band and booty-contouring design will smooth the stomach and lift your legs and butt for a flattering fit you’re sure to feel confident in.

Our Essential Legging is the one legging everyone needs in their closet! With it’s flattering high-waisted fit and buttery soft fabric, you can wear this legging for virtually any occasion, whether it be lounging around the house, heading out for a hike, or even during your V Shred HIIT workouts! With it’s barely there feel and moisture wicking technology, this legging will keep you cool on any occasion.

Our Seamless Flex Legging is made to be your go-to legging for any type of workout! Our Seamless Flex Legging is a seamless design, meaning, it has no seams! This ensures you get the best compression on your tummy, hips and thighs to suck in your body in the most flattering and comfortable way possible. 

This legging is perfect for a high-intensity workout, as well as walking around town. With a built in booty lift and slimming, squat proof design, this will flatter you from all angles, all while making you feel confident in the way you look!

Form fitting to your specific body type.

If you are in-between sizes, we recommend sizing up.

The Essential Legging is your go-to legging for whatever the day brings. Running errands? Intense workout? These leggings can handle it all. And they will keep you cool, comfortable, and stylish no matter the occasion. With a luxurious buttery-soft, barely there feel and flattering high-waist fit, these leggings are meant to give you a second-skin feel while still slimming, shaping, and providing support.

Fits tight and hugs to your body shape.

Wide high waisted band with tummy control and booty shaping contour.

V shaped edges to elongate and slim the legs.

Light compressive feel for comfortable support.

The Essential Legging and Seamless Flex Legging come in size extra small, small, medium, large and extra large. 

Click here to view our Essential Legging size guide.

Click here to view our Seamless Flex Legging size guide.

The Essential Legging and the Seamless Flex Legging come in 8 different colors. Black, slate grey, red, royal navy, sky blue, sage green, maroon, and lilac.

No. Our anti-wicking technology allows you to sweat your hardest during a fast and fun HIIT workout without showing it!

Fabric content 80% nylon 20% spandex.

Handle with care.

Do not dry clean.

Do not bleach.

Machine wash cold.

Wash inside out and avoid washing with abrasive fabrics/materials.

Avoid using fabric softener because it coats the fabric and inhibits its moisture-wicking capabilities.

Air dry preferred, Tumble dry low if you must.

Do not iron decoration.

Cool iron if needed.

Do not rip tags off.

Care instructions included in package.

Fabric content 95% nylon 5% spandex.

Handle with care.

Do not dry clean.

Do not bleach.

Machine wash cold.

Wash inside out and avoid washing with abrasive fabrics/materials.

Avoid using fabric softener because it coats the fabric and inhibits its moisture-wicking capabilities.

Air dry preferred, Tumble dry low if you must.

Do not iron decoration.

Cool iron if needed.

Do not rip tags off.

Care instructions included in package.

No, however we ask you to follow our care instructions in order to get the longest life out of your garment.

SEAMLESS FLEX SPORTS BRA

The Seamless Flex Sports Bra comes in size extra small, small, medium, large and extra large. Please refer to our size guide chart to help you find the best fit. 

Click here to view our Seamless Flex Sports Bra size guide. 

Yes, our Seamless Flex Sports Bra is tailored to your fit. Cups are not included, however you can insert your own if you choose to.

The Seamless Flex Sports Bra comes in 8 different colors. Black, slate grey, red, royal navy, sky blue, sage green, maroon, and lilac.

No. Our anti-wicking technology allows you to sweat your hardest during a fast and fun HIIT workout without showing it!

No! This sports bra is designed to be your most comfortable, staple sports bra in your closet! With a seamless design, this sports bra will not dig into your shoulders, cut off circulation at your waist or even leave you with marks after taking off. Make sure you choose your most comfortable size as this bra is perfect for your every day workout AND soft enough to sleep in.

Fabric content 97% nylon 3% spandex.

Handle with care.

Do not dry clean.

Do not bleach.

Machine wash cold.

Wash inside out and avoid washing with abrasive fabrics/materials.

Avoid using fabric softener because it coats the fabric and inhibits its moisture-wicking capabilities.

Air dry preferred, tumble dry low if you must.

Do not iron decoration.

Cool iron if needed.

Do not rip tags off.

Care instructions included in package.

No, however we ask you to follow our care instructions in order to get the longest life out of your garment.

WEIGHTLESS JACKET

Form fitting design that slims the arms, waist, and hips

Elongated body and dropped back detail for optimal coverage

Cinched mesh V waist design to flatter all figures

Optional high neck zip

Fits true to size. Consider sizing up for a less compressive fit.

The Weightless Jacket comes in size extra small, small, medium, large and extra large. 

Click here to view our Weightless Jacket size guide.

The Weightless Jacket comes in 7 different colors. Black, slate grey, red, royal navy, sky blue, sage green, maroon, and lilac.

No. Our anti-wicking technology allows you to sweat your hardest during a fast and fun HIIT workout without showing it!

Fabric content 80% nylon 20% spandex.

Handle with care.

Do not dry clean.

Do not bleach.

Machine wash cold.

Wash inside out and avoid washing with abrasive fabrics/materials.

Avoid using fabric softener because it coats the fabric and inhibits its moisture-wicking capabilities.

Air dry preferred, Tumble dry low if you must.

Do not iron decoration.

Cool iron if needed.

Do not rip tags off.

Care instructions included in package.

No, however we ask you to follow our care instructions in order to get the longest life out of your garment.

Our Weightless Jacket is meant to be the perfect light-weight fit for light runs and walking around town. As this jacket is breathable and flexible to fit your body, it’s not meant to be worn as outerwear. Feel free to wear the light-weight jacket under a durable coat if you plan on wearing it in extreme temperatures.

GENERAL QUESTIONS

Sizing can be tricky! Let one of our fit experts help you find the perfect size for your body type! For sizing help, please DM our Instagram account @vshredthreads and one of our sizing experts will assist you.

V Shred Apparel is launching with a capsule collection of must have core pieces! Keep an eye out for exciting new releases.

We are always looking for ways to improve upon our collection. If we do not carry your size, don’t worry! We are currently in the process of expanding our size range, however if you want to suggest a particular size, please DM us at @vshredthreads to leave a suggestion.

Due to different regulations regarding the sale and shipping of supplements, we have separate purchase flows for compliance.

ORDER ISSUES

We are sorry you’re experiencing difficulties in placing an order. Please clear your device history and cache, or attempt to check out in a different browser, or on another device.  If you receive an error message that states “gateway rejected:fraud” - this is from our payment gateway declining the charge. Please check to insure your billing address matches exactly as your payment billing address. If the issue persists, we recommend attempting to check out with Apple Pay.

We apologize your order did not arrive up to our rigid quality standards! Please contact us immediately to make it right. Please include your order number, item name you ordered, and a photo of the incorrect item. We will be happy to set up a return.

We apologize your order did not arrive up to our rigid quality standards! Please contact us immediately to make it right. Please include your order number, item ordered, and a photo of the damage or fault. We will be happy to set up a return.

We apologize your order did not arrive complete! Please contact us immediately so we may investigate your missing item. Please send your order number, name of missing item,  and a description of the state in which the package arrived so we may resolve.

We know our clients are excited to get their orders as soon as possible! Unfortunately, this means we aren’t always able to adjust an order before shipment. Make sure to double check your order before hitting submit. If you notice an error, please contact support as soon as possible with your order number.  Please note, customer service is not able to make any changes to sizes or colors. If an order is able to be edited, only the quantities can be changed or removed.

We are sorry we had to cancel your order. Please check your email for the specific reason. Either the item you ordered was determined to be out of stock or our payment provider declined your payment method. We process applicable refunds at the time of cancelation. Any authorizations or charges will be returned within 5-7 business days by your financial institution.

SHIPPING INFORMATION

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient!

Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery while in transit and out for delivery. Please note, it may take up to 24 hours for your tracking information to update.

International shipping currently applicable to only the these countries: Austria, Australia, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Israel, Italy, Japan, Korea (South), Lithuania, Luxembourg, Latvia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Slovenia, and Slovakia.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes V Shred, LLC to import the goods on his behalf. Further, the consignee/buyer agrees that  V Shred, LLC  may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Depending on the chosen shipping method taxes & duties may be paid by the customer at checkout or upon delivery.

Unfortunately, we do not deliver to PO Boxes or hotel addresses.

We know our customers want their items ASAP so as soon as your order is placed, our team is on it ensuring this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to one of our customer service team and we’ll try our best to sort this for you!

RETURNS & EXCHANGES

If you would like to start the process of your return please Click Here to learn more about our return policy. Please make sure the tags are still intact in all original packaging in order to be eligible for a return. Returns are accepted up to 30 calendar days from the date of your delivery.

We do not offer traditional exchanges on V Shred clothing. We offer free returns to all domestic customers on all non-sale items. If you are in need of assistance on selecting an item that suits your needs, DM us on Instagram @vshredthreads to reach one of our stylists for a personalized recommendation.

Unfortunately, we can only process returns through the account that purchased the item.

We happily provide free 30-day return shipping for all non-sale items. Items that are labeled as final sale items are not eligible for returns.

We apologize your order did not arrive up to our rigid quality standards! Please contact us immediately to make it right.

Your refund will be returned to the original form of payment. Please allow 5-10 days from receipt of your return for your refund to be processed.

Original shipping is not eligible for refund.

As of right now we do not offer store credit or gift cards. Your refund will be returned to the original form of payment.

PAYMENTS, PROMOTIONS, AND GIFTCARDS

Our system can only take the amount that is confirmed by yourself at checkout. If your invoice/confirmation emails show an alternative amount to the total you confirmed at checkout, this is likely to be a misprint and your bank statement will confirm the correct amount has been withdrawn. For specific questions you can contact our customer service team here.

We regularly run promotions, competitions and discounts through our email subscription and social media pages so make sure to sign up and keep an eye on those platforms! You can sign up to our email subscription on the website.

We accept Apple Pay, Visa, American Express, MasterCard, Discover, JCB, Elo, Google Pay, and PayPal as methods of payment.

Our customers online security is extremely important to us and we endeavour to keep our customers safe when shopping on our website. As part of this, we occasionally perform security checks on some orders and if we’re unable to validate your order, we may contact you via email to request more details regarding your payment. Please rest assured, this does not affect your credit rating. In the unlikely event your card has been used fraudulently, we urge you to contact your payment provider immediately and inform our customer service team.

TERMS OF SERVICE

View V Shred®'s Full Terms Of Service here.